Frequently asked question

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How do I set up my email in Outlook Express?
The following is a walk-through for setting up Outlook Express.
Go to 'Tools' -> 'Accounts...' -> 'Add...'
Display Name: (as you wish) //Next ->
Email Address: (xxxx@domain.com) //Next ->
My incoming mail server is a [POP3] Server.
Incoming Mail (POP3, IMAP, HTTP) server: [yourdomain.com]
Outgoing Mail (SMTP) server:
[yourdomain.com or your ISP SMTP server settings*]
Account Name: (xxxx@domain.com) (same as email address.
Password: as appropriate
Log in Using Secure Password Authentication is NOT checked.
Click 'Next' and 'Finished'
Click 'Properties' -> 'Servers' Tab
*Make sure 'My Server requires authentication IS checked ON if you're using our SMTP Server settings. Otherwise contact your ISP.
Click Apply, OK, OK.
and test the email. If it does not work, try your ISP settings for Sending email.
How do I setup my email in Outlook?
Outlook is similar to Outlook Express.
Go to 'Tools' -> 'Email Accounts' -> 'Add a new e-mail account' -> 'POP3'
User Information:
Your Name: [as you wish]
E-mail address: [you@yourdomain.com]
Server Information:
Incoming mail server (POP3): yourdomain.com
Outgoing mail server (SMTP): yourdomain.com or your ISPs SMTP Server settings.
Logon Information:
User Name: [full email address (example: you@yourdomain.com)]
Password: [email account password]
Log on using Secure Password Authentication (SPA) is NOT checked.
Click 'More Settings ...' -> 'Outgoing Server' Tab.
'My outgoing server (SMTP) requires authentication' IS checked.
(use same settings as...) is checked. (NOTE: not all ISP allow you to use SMTP servers that are not their own, so you may be required to use the settings for sending email they provide.)
Click 'OK' and you're finished.
If you want the port settings for the Advanced tab in the settings, the standard ports are usually already filled in and work fine without changes; port 25 for SMTP, port 110 for POP, port 143 for IMAP. Your server may also have an alternate port 26 or 587 open for SMTP if your ISP blocks port 25.
How do I check my webmail?
use http://yourdomain.com/webmail (change domain.com to your domain). At the prompt box which comes up, the user must enter the following:
User Name: the full email address (myemail@domain.com)
Username: (full email address you may have to/or can use + sign instead of the at sign)
Password: the password for the email account in question
What is E-mail Forwarding and how can i use it?
Email forwarding let's you forward email sent to an addresss to another address or multiple addresses. It allows you to look more professional by creating separate department addresses for a business and forwarding all of their emails to one or more other boxes which can then filter and organize based on those addresses. It allows you to forward mail to an external address at another host or ISP, it allows you to send copies of a message to multiple addresses, etc. It can also come in handy to forward mail to another person while you are on vacation.
Forwards are setup in Cpanel under Mail => Forwarders.
Normally, a forward will just forward the message. Sometimes, though, it may retain a copy in the forwarded box. To avoid this, you can setup a forward for an email box that does not actually exist in your domain, one that you haven't created.
To forward to multiple addresses, use a comma to separate the addresses. ie mailbox1@mydomain.com,mailbox2@somedomain.com
To force an email account you have created to keep a copy and forward a copy, set up a forwarder under Forwarders as mailbox1@mydomain.com>>>\mailbox1,mailbox2@wherever.com The backslash is what makes it work.
How do I setup Auto-responders for my email?
In your cPanel,go to Mail > Autoresponders. Click on Add AutoResponder. Fill out the form with:
Email: enter the account name and choose the right domain Hint: If you do not create a forwarder or email account with the same address as this auto responder, mail sent to this autoresponder will only be handled by the autoresponder before it is discarded.
From: You can type in your account address or any other but if you put a bad address or just a name, it will likely get tagged as spam and they may not see it. Use %from% to insert the sender's address.
Subject: You can put Re: %subject% as in a usual reply-to or your own Subject such as "On Vacation"
Character Set: US-Ascii for English or choose a different set for other languages if needed.
HTML Message: Check the box to send as an HTML message. This will allow you to use HTML codes in your message.
Body: Type in your message including any html tags you want to use. You can design it in a web design program then view and copy the source to paste in here. The html tags are not necessary.
Click on Create/Modify to finish. Send a message to the address to test.
How do I access my Cpanel
Got to your domain/cpanel (www.yourdomian.com/cpanel) enter your cpanel user name and password